Shipping policy

Thank you for shopping with Reynolds & Sons.

Processing Time

Orders are typically processed within 1–2 business days (excluding weekends and holidays). During high-volume release periods, processing times may be extended.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your location and selected shipping method.

Delivery times are estimates provided by the carrier and are not guaranteed. Reynolds & Sons is not responsible for carrier delays once a package has been shipped.

Address Accuracy

Customers are solely responsible for providing a complete and accurate shipping address at checkout. Reynolds & Sons is not liable for packages that are delayed, undeliverable, or returned due to incorrect or incomplete address information.

If a package is returned to us due to address issues, the customer will be responsible for all reshipping costs before the order is re-dispatched.

Reynolds & Sons reserves the right to charge a 15% restocking fee on orders returned to sender due to incorrect, incomplete, invalid, or undeliverable address information provided by the customer. Original shipping costs and return shipping costs are non-refundable.

 

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, Reynolds & Sons is not responsible for lost or stolen packages. Customers must contact the shipping carrier directly to file a claim.

Refused Shipments

Shipments that are refused or returned to sender by the customer will be subject to a restocking fee. Original shipping costs are non-refundable.

Final Sale Items

All items marked as Final Sale are not eligible for return or exchange. See Return Policy for full details. 

For any shipping-related questions, please contact:

info@reynoldsandsons.com